Bezu AI

Bezu AI Privacy Policy

This Privacy Policy (“Policy”) describes how Bezu AI (“Bezu AI,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information relating to your access and use of our Android and iOS mobile applications, including lifelike AI Characters, chat-based AI features, real-time video calls, and any related digital or offline services that link to this Policy (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Policy. If you do not agree, you must not access or use the Services. Undefined capitalized terms used herein shall have the meaning set forth in the Bezu AI Terms of Service.

1. Introduction & Scope

  1. Overview. Bezu AI's Services include lifelike AI Characters, chat-based AI, and one-on-one real-time video call functionality. This Privacy Policy explains how we collect and process personal information through these features.
  2. Additional Notices. We may provide supplemental privacy notices for certain products or services (e.g., if biometric data is collected or for region-specific requirements). These notices should be read together with this Policy.
  3. Age Restrictions. The Services are not intended for individuals under 18. If you are not of the required legal age, please do not use our Services.

2. Information We Collect

We collect personal information directly from you, automatically when you use our Services, and from third parties, as outlined below.

2.1 Information You Provide Directly

  1. Account & Profile Information:
    • Name, username, email address, password, or other identifiers you choose to share.
  2. User-Generated Content:
    • Text prompts, images, audio/voice clips, or videos uploaded or created in the course of interacting with AI Characters or chat features.
    • AI Character profiles you build and share with other users.
    • Video calls: When you engage in real-time one-on-one video calls, we collect audio and video data from your device's camera and microphone (with your permission).
    • Note: If we offer or enable any call recording features, we will notify you and request the necessary permissions (where required by law).
  3. Payment Information:
    • We may collect minimal transaction data (e.g., purchase confirmations, transaction IDs) when you make in-app purchases via Google Play Store, Apple App Store, or Razorpay.
    • Financial details (such as your credit card number) are typically collected directly by the app store providers or Razorpay, not by us.
  4. Communications & Support:
    • When you contact us (e.g., via email or in-app support), we collect information about your request or inquiry.

Sensitive Information: Please do not share sensitive personal information (e.g., health, religious beliefs, government ID numbers) unless strictly necessary. If you choose to include such data, you consent to its processing per this Policy.

2.2 Information We Collect Automatically

We and our third-party service providers (e.g., analytics providers like Google Analytics for Firebase) may automatically collect certain information about your device and how you interact with our Android and iOS apps, including:

  • Device Information: Device model, operating system version, unique device identifiers (e.g., IDFA, Android Advertising ID), mobile network info.
  • Usage Data: Pages/screens viewed, in-app features used, navigation paths, timestamps, crash reports, error logs.
  • IP Address: For approximate location (city, state, or region).
  • Cookies / SDKs: While cookies are typical in browser environments, our mobile apps may use equivalent technologies (like software development kits and device identifiers) to store or read data on your device for analytics, personalization, and security.

2.3 Information from Third Parties

  • Social Media or Third-Party Login: If you choose to link your Bezu AI account with a third-party service (e.g., Google, Apple), we receive basic profile info from that service, subject to the permissions you grant.
  • App Stores & Payment Gateways: We receive limited data (purchase amount, transaction status, etc.) from Google Play Store, Apple App Store, or Razorpay.
  • Referrals/Publicly Available Sources: We may collect information if you were referred by another user or if it's publicly available.

3. How We Use Your Information

We may use your personal information for the following purposes or as otherwise disclosed at the time of collection:

  1. Providing & Personalizing the Services
    • Facilitate real-time video calls, AI chats, and lifelike Character interactions.
    • Operate, maintain, and optimize the user experience (e.g., customizing AI responses).
  2. Account Management & Security
    • Create and manage your account, authenticate logins, and keep the Services secure.
  3. Service Improvement & Analytics
    • Analyze usage patterns, enhance our AI/machine learning models (often using aggregated or de-identified data).
    • Monitor and fix technical issues.
  4. Payments & Purchases
    • Track and manage in-app purchases.
    • Communicate with you about transactions (e.g., confirmations, receipts).
  5. Communication
    • Respond to support requests or feedback.
    • Send important updates about new features or policy changes.
  6. Fraud Prevention & Legal Compliance
    • Prevent, investigate, or manage fraudulent or unlawful activity.
    • Comply with applicable laws, lawful requests, and legal processes (e.g., subpoenas).
    • Protect our rights, privacy, safety, or property, and that of our affiliates and users.
  7. Business Transactions
    • In the event of a merger, acquisition, or sale of assets, we may transfer your information, subject to confidentiality obligations.
  8. Consent & Other Purposes
    • Where required, obtain your consent to use the data for specific reasons.
    • Any additional purpose disclosed at the time of collection or otherwise compatible with the original purpose.

We may anonymize or aggregate personal information so it no longer identifies you. We may use de-identified or aggregated data for research, analytics, and training our AI models.

4. Real-Time Video Calls

One-on-one video calls are a key feature of Bezu AI. When you initiate or receive a video call:

  • Access to Camera & Microphone: We will request permission to access your device's camera and microphone. You can grant or deny these permissions in your device's settings.
  • Call Content: The audio and video streams are processed in real time to enable the call; we do not systematically record or store your video calls unless you explicitly consent to a recording feature (if offered).
  • Metadata: We may log metadata (e.g., call duration, connection quality) to improve our service.

Please be mindful of any personal information you share verbally or visually during a video call. If you do not wish to share certain information, do not display it or speak it on camera.

5. Cookies, SDKs & Similar Technologies

Mobile Environments often rely on SDKs or unique device identifiers instead of cookies. We and our partners may use these technologies to:

  • Remember your preferences or login details.
  • Analyze app performance and user interactions.
  • Provide certain functionalities (e.g., push notifications, auto-login).

You can manage or restrict these technologies through your device settings (e.g., disable ad personalization) or in-app privacy controls. Note that disabling certain features may limit functionality.

6. When We Disclose Your Information

We may disclose your personal information under these circumstances:

  1. Affiliates & Subsidiaries
    • Within our corporate family for consistent service operations, product improvements, or research.
  2. Service Providers/Vendors
    • Third parties assisting us with cloud hosting, data analysis, payment processing, AI technology, or customer support.
    • Payment Processors: Google Play Store, Apple App Store, or Razorpay handle most payment details. We receive minimal data to confirm transactions.
  3. User-Generated Content
    • Content you designate as “public” (e.g., publicly shared AI Characters) or chat in a group context may be visible to other users.
    • Video calls are private by default unless you voluntarily invite a participant or consent to recording (if offered).
  4. Legal Obligations & Safety
    • If required by law or necessary to protect our rights, property, or safety, or that of others (e.g., responding to subpoenas, court orders).
  5. Business Transactions
    • In a merger, acquisition, financing, sale of assets, or bankruptcy. Your data may be transferred subject to confidentiality obligations.
  6. Consent or At Your Direction
    • If you explicitly agree to share your data with a third party or direct us to do so.

7. Your Choices & Rights

7.1 Managing Your Account & Profile

  • Update or delete certain personal information in your account settings.
  • Deactivate your account by contacting us at support@mybezu.com.

7.2 Notifications & Marketing

  • Opt out of marketing emails by clicking “unsubscribe” in those emails.
  • Push notifications can be managed in your device settings.

7.3 Device Permissions

  • Camera & Microphone: Adjust permissions in your Android/iOS settings if you don't want to grant access for video calls.
  • Location & Other Permissions: Configure these in your device settings.

7.4 Cookie/Tracking Controls

  • Configure your mobile device or in-app settings to control how we use SDKs, analytics, or advertising tools.

7.5 Access, Correction & Deletion

Depending on your jurisdiction, you may have legal rights to request:

  • Access: A copy of personal data we hold.
  • Correction: Updates to inaccurate data.
  • Deletion: Erasure of certain data, subject to legal exceptions.
  • Restriction: Limit processing of certain data.
  • Portability: Receive data in a common electronic format.
  • Objection: To processing for certain purposes.

To exercise these rights, contact support@mybezu.com. We may need to verify your identity before fulfilling requests.

8. Regional Privacy Disclosures

8.1 State Privacy Rights (U.S.)

  • California: Residents may have rights under the California Consumer Privacy Act (“CCPA”), such as knowing the categories of personal info collected and requesting its deletion. California's “Shine the Light” law may also permit you to request info about data disclosed to third parties for direct marketing.
  • Other States (e.g., Virginia, Colorado): May also provide rights to access, delete, or opt out of certain data uses.

8.2 Notice to European Users (GDPR / UK GDPR)

  • Controller: Bezu AI is the “data controller” for GDPR/UK GDPR purposes.
  • Legal Bases: Contractual necessity, consent (where required), legitimate interests, and/or legal obligations.
  • Your Rights: Access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with a supervisory authority.

8.3 International Data Transfers

We may transfer personal information to the United States or other countries where we or our service providers operate. Where required by law, we use appropriate safeguards (e.g., standard contractual clauses) to ensure your data remains protected.

9. Data Retention

We keep personal information as long as necessary for the purposes described in this Policy, including:

  • Providing and maintaining the Services (e.g., keeping chat histories for AI refinement).
  • Complying with legal obligations.
  • Resolving disputes.
  • Enforcing agreements.

User-Generated Content such as an AI Character that becomes popular may remain accessible to other users, even if you delete your account, to avoid impacting their experience. Please avoid submitting personal info in publicly shared Characters.

We may retain aggregated or de-identified data indefinitely.

10. Security Measures

We maintain administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

11. Children's Privacy

The Services are not intended for persons under 13 (or 16 in certain jurisdictions). If we learn we have collected personal information from a child under those ages without parental consent, we will promptly take steps to delete it in accordance with applicable law.

12. Changes to This Privacy Policy

We may revise this Policy to reflect changes in our practices or legal obligations. We will indicate the date of the most recent update at the top. If the changes materially affect your rights or how we process personal information, we will provide prominent notice (e.g., within the app or via email). By continuing to use the Services after updates are effective, you acknowledge and agree to the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

We will do our best to address your inquiry promptly.

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